Frequently Asked Questions

Find answers to all your questions here

MAKING A DONATION BY CARD

You can make a donation on the JustDiidz platform using most major credit and debit cards. Your payment information is encrypted using Secure Socket Layer (SSL) technology, which is the same technology that banks and credit card companies use

When making your donation, you’ll want to make sure that you are making the payment using your name as it’s listed on the card.

YOUR DONATIONS MAY FAIL FOR SEVERAL REASONS:

  • Typos in your card number, CVV code or postcode
  • The donation name doesn’t match your card’s billing name
  • Insufficient funds or card declines by credit card issuers (can happen if your donation attempt seems outside your normal spending habits)
  • Issues with your internet connection (sending encrypted card information requires a strong internet connection)

HOW TO TROUBLESHOOT DONATION FAILURE:

  1. Enter the registered name and zip code exactly as seen on your billing statements.
  2. Try your donation by first logging out & in your device.
  3. If all else fails, call your bank and ask them to make sure they aren’t blocking the payment

If that didn’t work, please contact our team and we’ll help you troubleshoot your donation. Make sure you let us know if you’ve already tried some of our troubleshooting tips!

EXTRA CHARGES: 

If you only donated once to a campaign, but see extra pending charges on your bank statement, don’t worry! It doesn’t necessarily mean that you will be charged multiple times.

Credit card companies sometimes show attempted charges on statements as a security precaution to let their customers know how their cards are being used. These charges will usually drop off within 24 hours of your payment attempt, once your bank sees that the payment didn’t actually go through.

Please click the Contact Us button below if you’re still seeing those charges after a few days.

Still can’t find your answer? Click here to ask our Customer Happiness team for 24/7 expert help.

MAKING AN ANONYMOUS DONATION

  1. Visit the campaign and/or organization you’d like to support and click the donate icon ().
  2. Once you are at the donation page and have selected the donation amount, you’ll have the option to check “Anonymous Donation” feature above the “Make Donation” button.

Please note that the Campaign Organizer and/or organizations will always be able to see your name and comment (if you left one).

FINDING CAMPAIGNS, ORGANIZATIONS, AND PEOPLE

Looking for a friend, co-worker, favorite campaign and organization on JustDiidz?

Get started on the JustDiidz mobile application. Tap on the magnifying glass symbol on the bottom right of your screen if you’re on a mobile device.

  1. Type the name of the friend, co-worker, campaign and/or organization you are searching for.
  2. Once found, swipe left, and it to your favorites
  3. Future feeds for the selected entity above (#2) will show up in your Diidz feed.
  4. Similarly, you can delete friends, co-workers, campaign and/or organizations from your favorites by swiping left.

WE RECOMMEND THAT YOU SEARCH BY:

  • the name of the campaign organizer
  • the name of the co-worker, friend and/or family member
  • or, the campaign title

HOW DO I CONTACT A JUSTDIIDZ CAMPAIGN ORGANIZERS & ORGANIZATIONS?

JustDiidz has simplified the process of engaging both campaign organizers and organization through the JustDiidz mobile app.

  1. Identify the entity you want to engage either through the Diidz Feed, Popular Feed, Favorites or search.
  2. Once the entity is found, click on the profile icon
  3. On the Profile Page, tab “more info” button.

DONATIONS AND TAX DEDUCTIONS

JustDiidz categories organizations and/or campaigns as tax-deductible {i.e. 501(c)(3)} and non tax-deductible entities based on their IRS tax status.

HOW DO I KNOW IF I DONATED TO A CERTIFIED CHARITY CAMPAIGN?

At the donation page for each campaign and/or organization, you will see a badge clearly indicating the tax status for each entity. JustDiidz will generate at a user’s request, both a summary of all donations as well as detailed breakdown into tax-deductible and non tax-deductible categories.

HOW DO I ACCESS AND DOWNLOAD MY TAX DOCUMENTATION?

JustDiidz automatically captures and prepares donation receipts. User can access the donation receipts as follows:

  1. Tap the addition features () icon on the bottom right of your screen if you’re on a mobile device.
  2. Navigate towards the Taxes icon, and click Download Tax Documentation button.

JustDiidz will provide both a summary of all donations as well as detailed breakdown into tax-deductible and non tax-deductible categories.